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FAQ / Policy

Airport Limo Company strives to provide the most luxurious and comfortable transportation service in the entire North Carolina. We want you to feel relax and safe as you ride with our stylish and elegant limousine and transportation cars. With that, we listed some of the Frequently Asked Questionsto provide you additional information about our services.

Q: What services does Airport Limo provide?
A: Airport Limo offers chauffeured ground transportation for events, airport transfers, shuttles, executive service, taxi service, and much more. If you need to get somewhere in comfort and safety, anywhere in the Piedmont Triad, Airport Limo can get you there.
Q: What kind of vehicles do you have in your fleet?
A: We have a fleet of luxury Lincoln town cars and Ford Crown Victoria
Q: How do I book or reserve a vehicle?
A: Booking with Airport is efficient and easy. Our friendly staff is available 24/7 at 336-391-2790. You can also use online booking form .
Q: How much advance notice do I need to give in order to reserve a vehicle?
A: For a Sedan we recommend a 2 hour notice, but no advance notice is needed when requesting a taxi. Availability varies during busy periods, so book early to ensure access to your vehicle of choice is guaranteed.
Q: What is your cancellation policy?
A: We provide as much flexibility as possible to our customers, because we understand that plans can change. Generally, you may cancel without penalty up to one hour before vehicles are deployed on your behalf. Cancellation requirements will be specific to your ride. Please ask your customer service rep at the time of your booking for details.
Q: Can I smoke in any vehicle?
A: All of our vehicles are non-smoking vehicles. If you would like to smoke, we will gladly stop at your convenience.
Q: Can I see the vehicle before making a reservation?
A: No problem, we always recommend that you schedule a meet and greet to inspect your vehicle.
Q: What is your alcohol policy?
A: Airport Limo does not provide alcohol to any of our clients in accordance with North Carolina state law. Customers who are age 21 or older are welcome to bring their adult beverage of choice with a valid ID.
Q: What is your privacy policy?
A: It is our policy to protect your privacy and identity at all times. Rest assured that we maintain the highest level of confidentiality on behalf of our clientele. Airport Limo does not release any information to any third party without explicit written permission from you.
Q: Are your Vehicles fully insured?
A: YES! Great question. North Carolina State Law requires that any company or person who offers “For Hire” services maintain a minimum liability insurance policy for each vehicle that carries less than 16 passengers in the amount of $1.5 million Dollars and any vehicle that carries 16 or more passengers must carry a policy of $5 Million. We are fully insured for all of our vehicles. (HINT: Always demand a vehicle with a “FOR HIRE” license plate rather than one with a normal NC license)
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